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How do I place an order?

Ordering online through our website couldn’t be easier. When you find those perfect products you’re looking for, simply choose the options you want and click Add to Basket. If you’ve got more items on your wishlist, click Continue Shopping until you have everything you need. Once you’re done all you need to do is press Checkout to start the ball rolling – follow the simple step-by-step instructions to choose your delivery method, then enter your address, billing details, and your preferred payment information.

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What payment methods do you accept?

We accept the following methods of payment: Mastercard, VISA, VISA Debit, VISA Electron, Maestro, PayPal and FORB Golf Gift Vouchers. The payment pages at FORB Golf are completely secure and payment details are not held on our system in any way.

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How do I know my payment information is safe?

A very sensible question to ask. All the payment and transaction pages on the FORB Golf website are completely secure – that’s our guarantee to you, 100%. We also never store any of our customers’ payment details on our system.

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When will I be charged?

We process payments as soon as you confirm your order in our checkout – thanks very much for your order, we’re sure you’ll love what you’ve bought!

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I’ve got a discount code – how do I use it?

Lucky you! Only kidding, we love rewarding our loyal customers with special offers and exclusive discounts. Simply enter the discount code in our checkout just before you enter your payment details – the code will automatically be applied and hey presto, the item price of the products you are ordering will be reduced. Please be aware that discounts aren’t applied to delivery costs.

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Can I change or cancel an order once it’s been placed?

Many of our products are always in stock here at our 120,000ft2 warehouse, which means that we’re able to dispatch most orders the very same day so that you receive them as quickly as possible. Therefore, any cancellations you wish to make must be made within 30 minutes of ordering – please contact us as soon as possible if you wish to cancel or amend your order, our Customer Service team will be happy to help.

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How can I be sure that my order has been placed?

Once you’ve completed our checkout process, you will automatically be sent an email order confirmation containing all the key details about your purchase, including your unique order number that you should keep handy just in case you need to get in touch with us about anything. Please note that you won’t get any tracking information about your order in this email – you’ll receive a separate message once your items have been dispatched from our warehouse.

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The address I want my order delivered to is different to my billing address – does this matter?

Not at all. So if, for example, you’d prefer your order to be delivered to a work address rather than your home, just enter those relevant details during the checkout process.

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What is Apple Pay?

Good news! We now accept Apple Pay as a payment method on our site. Apple Pay is simple and allows you to make secure purchases on your Apple device. It is as easy as using your physical card, and even safer too. It also allows you to avoid going through our full checkout process giving you a more efficient shopping experience with us!

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Is Apple Pay secure?

When you make your purchase Apple Pay doesn’t keep transactional information that can be tied back to you, it uses unique encrypted transactional information. This means your card number is never stored on your device or on Apple servers. When a payment is made your card numbers will never be shared by Apple.

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Is there a limit when I pay using Apple Pay?

Don’t worry! We do not set a limit for our Apple Pay purchases. We understand some purchases go above £30 and want to make your shopping experience with us as easy as possible.

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How do I use Apple Pay?

Firstly, Apple Pay requires adding your credit, debit or prepaid cards to your Apple device. Full set up information can be found here https://support.apple.com/en-gb/HT204506 Once you have completed this set up it is as simple as browsing our site and adding your chosen products to your basket. As soon as you are ready to checkout you will spot the Apple Pay checkout button on our basket page. Within seconds you should be able to purchase your products!

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What is Google Pay?

Good news! We now accept Google Pay as a payment method on our site. Google Pay is simple and allows you to make secure purchases on your Android device. It is as easy as using your physical card, and even safer too. It also allows you to avoid going through our full checkout process giving you a more efficient shopping experience with us!

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Is Google Pay secure?

When you make your purchase Google Pay doesn’t send your credit or debit card number. Instead, a virtual account number is used to represent your account information- to make sure your card details stay safe. No personal or card information is stored on your device.

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Is there a limit when I pay using Google Pay?

Don’t worry! We do not set a limit for our Google Pay purchases. We understand some purchases go above £30 and want to make your shopping experience with us as easy as possible.

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How do I use Google Pay?

Firstly, Google Pay requires adding your credit, debit or prepaid cards to your Google device. Full set up information can be found here https://pay.google.com/payments/u/0/home Once you have completed this set up it is as simple as browsing our site and adding your chosen products to your basket. As soon as you are ready to checkout you will spot the Google Pay checkout button on our basket page. Within seconds you should be able to purchase your products!

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My parcel is a gift can the branding/ packaging be hidden?

Our products make great gifts, although unfortunately all of our items do come in FORB branded boxes and packaging.

    To ensure no prying eyes see anything they shouldn't we would recommend ordering to a different delivery address. It is simple to change your delivery/ billing address at the checkout.

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